Heskett, James L.
Service breakthroughs : - New York, NY.,US : The Free Press, 1990. - 306 p.
0-02-914675-5
Customer service.
Sales management.
658.812 HES.
Service breakthroughs : - New York, NY.,US : The Free Press, 1990. - 306 p.
0-02-914675-5
Customer service.
Sales management.
658.812 HES.